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Delivery

Important Delivery Information

As of the 1st January 2021, the UK will have officially left the EU single market and customs union, which means there will be a slight change to our delivery process.

For all deliveries to the Republic of Ireland, it will be the responsibility of the customer to pay for any duty charges at customs. This will be 2.7% of the total value of your order including delivery charges. Customers may also be required to pay for VAT on top of their order, which is 23% of the order value.

All customers in Northern Ireland and the Republic of Ireland will need to provide us with their GB EORI number before we can organise delivery.

All other aspects of the delivery process will remain the same.


Free Next Working Day Delivery

We offer free next working day delivery for parcels on almost all of our Products when delivered to mainland UK addresses in England, Wales and parts of Scotland with the exclusion of the Restricted Areas. Please see below for full details of exclusions on Restricted Areas.

 

To receive your Products by the next working day, you must place your order before 12:30pm on the previous working day. Weekends and public holidays when banks in England are closed are not classed as working days. Orders placed on a Friday before 12:30pm should arrive on the following Monday. Orders placed on Saturday or Sunday should arrive on the following Tuesday.

 

Please note, pallets are excluded from free next working day delivery.

 

Saturday Delivery

 

Saturday delivery is available on request for some of our Products. To qualify for next day delivery on a Saturday, you must place your order before 12:30pm on the Friday. If a Saturday delivery is possible, it will appear as an option at the checkout.

 

Saturday delivery is only available on selected parcels and is not an option offered for pallet deliveries, addresses included into our Restricted Areas and International Deliveries. See below for full details of exclusions on Restricted Areas.

 

Unfortunately, we do not offer Sunday delivery.


Exclusions

Whilst we do everything we can to get your Products delivered next day we cannot guarantee that our couriers will deliver on the next day. The delivery is not time of essence, and the delivery date is an estimate only which can be affected by courier service delays, product availability, weather, delivery location and Events Outside Our Control. If you are having your radiators professionally installed, we highly recommend waiting until you have received the radiators before arranging a fitting date with your electrician. We cannot be held responsible for contractor’s costs or any other costs or charges if delivery is delayed. Please see our Terms and Conditions for more information.

 

Mainland Order Exclusions

 

Parcels

 

Some of our Products may qualify for free delivery but will take longer to arrive. As such, they are not included within our next working day delivery service. Depending on the Product, we may also need to call you to arrange a specific delivery date once your order has been placed. Please see individual Product pages for more details.

 

Restricted Areas may require an additional charge and parcels may take longer to arrive. For full list, please visit our list of Restricted Areas.

 

Pallet

 

Some heavier items must be delivered by pallet because of their weight. Please contact our Sales Team directly on 0330 880 7008 for a pallet delivery quote to your location.

 

For convenience, large orders of parcel items are sometimes delivered together on a pallet. In this case, pallet charges will not apply.

 

Mixed Delivery

 

If you purchase a mixture of parcelled items and palleted items, you will be charged the cost of the palleted item only. Items may still arrive separately if they are being dispatched from different locations, but no extra charges will apply. Large orders of parcelled items may arrive on a pallet: however, a pallet delivery charge will not apply.

 

Restricted Areas Exclusions for parcels, pallets and mixed deliveries

 

Delivery conditions for addresses in the Restricted Areas and some other parts of the UK will differ depending on whether your order is a parcel or pallet. Some addresses which are accessible for parcel deliveries may not be accessible for pallet deliveries due to their increased size and weight.

 

For Highlands and Islands and Channel Islands delivery addresses you can use our postcode chart below to check whether your location qualifies as a Restricted Area for parcel or pallet deliveries. Further conditions may apply if your items are dispatched from different locations, however we will contact you if this is the case. Please call our Sales Team directly on 0330 880 8383 to discuss if your area falls within the Restricted Areas and to arrange for a delivery quote for a Restricted Area.

 

All Business customers in Northern Ireland will need to provide us with their GB EORI number before we can organise delivery.

 


International Delivery

We offer International Delivery for orders with delivery address to certain countries outside of the UK as set out in clause 9 below in this Delivery Policy.

 

The prices of our Products do not include customs duties, or any other charges levied by government authorities outside of the UK and/or outside of Great Britain, if applicable.

 

To arrange for quotes on international delivery charges and estimated delivery timeframes please contact our Sales Team directly on 0330 880 7008. For further information and terms and conditions on international deliveries, please refer to our Terms and Conditions.

 

Order Tracking & Delivery Process

 

In accordance with our Terms and Conditions, once your order has been accepted and confirmed by us, you will receive an Acceptance Confirmation via email. Due to the heavy nature of some of our products and variable unloading times, palletised orders are not provided with tracking details, and we cannot provide specific times for delivery.

 

Please note that for security reasons all deliveries must be signed for. Make sure that you or a trusted person will be on hand to sign for the delivery. If there is anything we need to know before delivery is attempted – for instance if access to your property is difficult for large vehicles – please contact our Customer Service team. Please be aware that a failed delivery may incur a redelivery charge, particularly in the case of pallets.

 

In the unlikely event that you receive a damaged item please contact our Customer services team without delay and no later 48 hours from the receipt of your order and provide photographic evidence of the damage so we can organise a replacement or offer adequate remedies.

 


Standard Parcel Delivery

Our parcel delivery service is a standard doorstep delivery service; our couriers will not be able to carry deliveries into your property or upstairs. You will need to be on hand to collect and sign for your delivery from the entrance of the building, so it is your responsibility to arrange for assistance, if you require any, to carry the delivery inside the property. Please be aware of this when choosing and arranging the delivery date with us.


Standard Pallet Delivery

Exceptionally heavy items and orders of five or more radiators will be delivered on a pallet. All pallets are delivered at the side of the road; unfortunately, the courier drivers are not insured to help you carry the items into your home. We strongly recommend having a second person on hand to help you carry your items. Palletised orders are not provided with tracking details or specific delivery times.


Delivery Times

Items are usually delivered between the following times:

 

Parcels:

 

Monday to Friday: 8:00am – 6:00pm

 

Saturday: 7:00am – 1:00pm

 

Pallets:

 

Monday to Friday: 8:00am – 6:00pm


General

The terms and conditions set out in this Delivery Policy shall be interpreted in accordance with our Terms and Conditions. Any word capitalised, but not defined in this Delivery Policy shall have the same meaning as set out in our Terms and Conditions.

 

If there is a contradiction in between the provisions of this Delivery Policy and the Terms and Conditions, the Terms and Conditions shall prevail.


Restricted Areas and International Deliveries

International Deliveries shall mean the following areas outside of the United Kingdom:

 

·        Republic of Ireland.

o   Restricted Areas shall mean, without limitation, the following areas within the United Kingdom:

·        Northern Ireland; and

o   the following postcodes in Great Britain (including, without limitations, parts of Scotland, the Crown Dependencies, British Islands):

Postcode

Depot Name

AB31

Highlands & Islands

AB32

Highlands & Islands

AB33

Highlands & Islands

AB34

Highlands & Islands

AB35

Highlands & Islands

AB36

Highlands & Islands

AB37

Highlands & Islands

AB38

Highlands & Islands

AB41 6P

Highlands & Islands

AB41 6Q

Highlands & Islands

AB41 6R

Highlands & Islands

AB41 6S

Highlands & Islands

AB41 6T

Highlands & Islands

AB41 7

Highlands & Islands

AB41 8HQ

Highlands & Islands

AB41 8HR

Highlands & Islands

AB41 8HS

Highlands & Islands

AB41 8HX

Highlands & Islands

AB41 8HY

Highlands & Islands

AB41 8LT

Highlands & Islands

AB41 8LW

Highlands & Islands

AB41 8LX

Highlands & Islands

AB41 8LZ

Highlands & Islands

AB41 8PD

Highlands & Islands

AB41 8PJ

Highlands & Islands

AB41 8PL

Highlands & Islands

AB41 8PP

Highlands & Islands

AB41 8PS

Highlands & Islands

AB41 8QD

Highlands & Islands

AB41 8SX

Highlands & Islands

AB41 8T

Highlands & Islands

AB41 8UA

Highlands & Islands

AB41 8UB

Highlands & Islands

AB41 8UD

Highlands & Islands

AB41 8UE

Highlands & Islands

AB41 8UG

Highlands & Islands

AB41 8UH

Highlands & Islands

AB41 8UJ

Highlands & Islands

AB41 8UL

Highlands & Islands

AB41 8UN

Highlands & Islands

AB41 8UP

Highlands & Islands

AB41 8UQ

Highlands & Islands

AB41 8UR

Highlands & Islands

AB41 8US

Highlands & Islands

AB41 8UT

Highlands & Islands

AB41 8UU

Highlands & Islands

AB41 8UW

Highlands & Islands

AB41 8UX

Highlands & Islands

AB41 8UY

Highlands & Islands

AB41 8W

Highlands & Islands

AB41 8X

Highlands & Islands

AB41 8YA

Highlands & Islands

AB41 8YB

Highlands & Islands

AB41 8YD

Highlands & Islands

AB41 8YE

Highlands & Islands

AB41 8YG

Highlands & Islands

AB41 8YH

Highlands & Islands

AB41 8YJ

Highlands & Islands

AB41 8YL

Highlands & Islands

AB41 8YN

Highlands & Islands

AB41 8YP

Highlands & Islands

AB41 8YQ

Highlands & Islands

AB41 8YS

Highlands & Islands

AB41 8YT

Highlands & Islands

AB41 8YU

Highlands & Islands

AB41 8YX

Highlands & Islands

AB41 8YY

Highlands & Islands

AB41 8ZU

Highlands & Islands

AB42 0LY

Highlands & Islands

AB42 0NT

Highlands & Islands

AB42 0NU

Highlands & Islands

AB42 0NX

Highlands & Islands

AB42 0NY

Highlands & Islands

AB42 0NZ

Highlands & Islands

AB42 0PA

Highlands & Islands

AB42 0PB

Highlands & Islands

AB42 0PH

Highlands & Islands

AB42 0PR

Highlands & Islands

AB42 0PS

Highlands & Islands

AB42 0PT

Highlands & Islands

AB42 0PU

Highlands & Islands

AB42 0PX

Highlands & Islands

AB42 0PY

Highlands & Islands

AB42 0QA

Highlands & Islands

AB42 3BP

Highlands & Islands

AB42 3BQ

Highlands & Islands

AB42 3BR

Highlands & Islands

AB42 3BS

Highlands & Islands

AB42 3BT

Highlands & Islands

AB42 3BU

Highlands & Islands

AB42 3BW

Highlands & Islands

AB42 3BX

Highlands & Islands

AB42 3BY

Highlands & Islands

AB42 3D

Highlands & Islands

AB42 3EA

Highlands & Islands

AB42 3EB

Highlands & Islands

AB42 3ED

Highlands & Islands

AB42 3EE

Highlands & Islands

AB42 3EF

Highlands & Islands

AB42 3EG

Highlands & Islands

AB42 3EL

Highlands & Islands

AB42 3EN

Highlands & Islands

AB42 3EP

Highlands & Islands

AB42 3EQ

Highlands & Islands

AB42 3ER

Highlands & Islands

AB42 3EU

Highlands & Islands

AB42 3EX

Highlands & Islands

AB42 3EY

Highlands & Islands

AB42 3EZ

Highlands & Islands

AB42 3FF

Highlands & Islands

AB42 3FG

Highlands & Islands

AB42 3FY

Highlands & Islands

AB42 3GA

Highlands & Islands

AB42 3GB

Highlands & Islands

AB42 3GD

Highlands & Islands

AB42 3GE

Highlands & Islands

AB42 3HA

Highlands & Islands

AB42 3HB

Highlands & Islands

AB42 3HD

Highlands & Islands

AB42 3HE

Highlands & Islands

AB42 3HF

Highlands & Islands

AB42 3HG

Highlands & Islands

AB42 3HH

Highlands & Islands

AB42 3HJ

Highlands & Islands

AB42 3HL

Highlands & Islands

AB42 3HN

Highlands & Islands

AB42 3HP

Highlands & Islands

AB42 3HQ

Highlands & Islands

AB42 3HR

Highlands & Islands

AB42 3HS

Highlands & Islands

AB42 3HT

Highlands & Islands

AB42 3HU

Highlands & Islands

AB42 3HX

Highlands & Islands

AB42 3HY

Highlands & Islands

AB42 3JB

Highlands & Islands

AB42 3JD

Highlands & Islands

AB42 3JG

Highlands & Islands

AB42 3JH

Highlands & Islands

AB42 3JP

Highlands & Islands

AB42 3JQ

Highlands & Islands

AB42 3JR

Highlands & Islands

AB42 3JS

Highlands & Islands

AB42 3JT

Highlands & Islands

AB42 3JU

Highlands & Islands

AB42 3JW

Highlands & Islands

AB42 3JX

Highlands & Islands

AB42 3LA

Highlands & Islands

AB42 3LB

Highlands & Islands

AB42 3LE

Highlands & Islands

AB42 3LG

Highlands & Islands

AB42 3LH

Highlands & Islands

AB42 3LJ

Highlands & Islands

AB42 3LL

Highlands & Islands

AB42 3LN

Highlands & Islands

AB42 3LP

Highlands & Islands

AB42 3LQ

Highlands & Islands

AB42 3LR

Highlands & Islands

AB42 3LS

Highlands & Islands

AB42 3LT

Highlands & Islands

AB42 3LU

Highlands & Islands

AB42 3LY

Highlands & Islands

AB42 3PD

Highlands & Islands

AB42 3Q

Highlands & Islands

AB42 3WX

Highlands & Islands

AB42 3WY

Highlands & Islands

AB42 3Y

Highlands & Islands

AB42 3YR

Highlands & Islands

AB42 4

Highlands & Islands

AB42 5

Highlands & Islands

AB43

Highlands & Islands

AB44

Highlands & Islands

AB45

Highlands & Islands

AB51

Highlands & Islands

AB52

Highlands & Islands

AB53

Highlands & Islands

AB54

Highlands & Islands

AB55

Highlands & Islands

AB56

Highlands & Islands

FK18

Highlands & Islands

FK19

Highlands & Islands

FK20

Highlands & Islands

GY

Channel Islands

GY10

Channel Islands

GY9

Channel Islands

HS

Inverness

IM

Isle of Man

IV1

Highlands & Islands

IV10

Highlands & Islands

IV11

Highlands & Islands

IV12

Highlands & Islands

IV13

Highlands & Islands

IV14

Highlands & Islands

IV15

Highlands & Islands

IV16

Highlands & Islands

IV17

Highlands & Islands

IV18

Highlands & Islands

IV19

Highlands & Islands

IV2

Highlands & Islands

IV20

Highlands & Islands

IV21

Highlands & Islands

IV22

Highlands & Islands

IV23

Highlands & Islands

IV24

Highlands & Islands

IV25

Highlands & Islands

IV26

Highlands & Islands

IV27

Highlands & Islands

IV28

Highlands & Islands

IV3

Highlands & Islands

IV30

Highlands & Islands

IV31

Highlands & Islands

IV32

Highlands & Islands

IV36

Highlands & Islands

IV4

Highlands & Islands

IV40

Highlands & Islands

IV41

Highlands & Islands

IV42

Highlands & Islands

IV43

Highlands & Islands

IV44

Highlands & Islands

IV45

Highlands & Islands

IV46

Highlands & Islands

IV47

Highlands & Islands

IV48

Highlands & Islands

IV49

Highlands & Islands

IV5

Highlands & Islands

IV51

Highlands & Islands

IV52

Highlands & Islands

IV53

Highlands & Islands

IV54

Highlands & Islands

IV55

Highlands & Islands

IV56

Highlands & Islands

IV6

Highlands & Islands

IV63

Highlands & Islands

IV7

Highlands & Islands

IV8

Highlands & Islands

IV9

Highlands & Islands

JE

Channel Islands

KA27

Highlands & Islands

KA28

Highlands & Islands

KW1

Highlands & Islands

KW10

Highlands & Islands

KW11

Highlands & Islands

KW12

Highlands & Islands

KW13

Highlands & Islands

KW14

Highlands & Islands

KW15

Highlands & Islands

KW16

Highlands & Islands

KW17

Highlands & Islands

KW2

Highlands & Islands

KW3

Highlands & Islands

KW5

Highlands & Islands

KW6

Highlands & Islands

KW7

Highlands & Islands

KW8

Highlands & Islands

KW9

Highlands & Islands

PA20

Highlands & Islands

PA21

Highlands & Islands

PA22

Highlands & Islands

PA23

Highlands & Islands

PA24

Highlands & Islands

PA25

Highlands & Islands

PA26

Highlands & Islands

PA27

Highlands & Islands

PA28

Highlands & Islands

PA29

Highlands & Islands

PA30

Highlands & Islands

PA31

Highlands & Islands

PA32

Highlands & Islands

PA33

Highlands & Islands

PA34

Highlands & Islands

PA35

Highlands & Islands

PA36

Highlands & Islands

PA37

Highlands & Islands

PA38

Highlands & Islands

PA41

Highlands & Islands

PA42

Highlands & Islands

PA43

Highlands & Islands

PA44

Highlands & Islands

PA45

Highlands & Islands

PA46

Highlands & Islands

PA47

Highlands & Islands

PA48

Highlands & Islands

PA49

Highlands & Islands

PA60

Highlands & Islands

PA61

Highlands & Islands

PA62

Highlands & Islands

PA63

Highlands & Islands

PA64

Highlands & Islands

PA65

Highlands & Islands

PA66

Highlands & Islands

PA67

Highlands & Islands

PA68

Highlands & Islands

PA69

Highlands & Islands

PA70

Highlands & Islands

PA71

Highlands & Islands

PA72

Highlands & Islands

PA73

Highlands & Islands

PA74

Highlands & Islands

PA75

Highlands & Islands

PA76

Highlands & Islands

PA77

Highlands & Islands

PA78

Highlands & Islands

PA80

Highlands & Islands

PH1 1AB

Highlands & Islands

PH1 1NW

Highlands & Islands

PH1 1PY

Highlands & Islands

PH1 1PZ

Highlands & Islands

PH1 1QA

Highlands & Islands

PH1 1QG

Highlands & Islands

PH1 1QH

Highlands & Islands

PH1 1QJ

Highlands & Islands

PH1 1QL

Highlands & Islands

PH1 1QN

Highlands & Islands

PH1 1QP

Highlands & Islands

PH1 1QT

Highlands & Islands

PH1 1QW

Highlands & Islands

PH1 1TD

Highlands & Islands

PH1 1TE

Highlands & Islands

PH1 1TG

Highlands & Islands

PH1 1TH

Highlands & Islands

PH1 1WP

Highlands & Islands

PH1 1WQ

Highlands & Islands

PH1 1WR

Highlands & Islands

PH1 1WS

Highlands & Islands

PH1 3PA

Highlands & Islands

PH1 3RX

Highlands & Islands

PH1 3RY

Highlands & Islands

PH1 3RZ

Highlands & Islands

PH1 3SB

Highlands & Islands

PH1 3SD

Highlands & Islands

PH1 3SE

Highlands & Islands

PH1 3SF

Highlands & Islands

PH1 3SG

Highlands & Islands

PH1 3SH

Highlands & Islands

PH1 3SJ

Highlands & Islands

PH1 3SL

Highlands & Islands

PH1 3SN

Highlands & Islands

PH1 3SQ

Highlands & Islands

PH1 3TB

Highlands & Islands

PH1 3TD

Highlands & Islands

PH1 3TE

Highlands & Islands

PH1 3TF

Highlands & Islands

PH1 3TG

Highlands & Islands

PH1 3TH

Highlands & Islands

PH1 3TJ

Highlands & Islands

PH1 3TL

Highlands & Islands

PH1 3TN

Highlands & Islands

PH1 3TQ

Highlands & Islands

PH1 4

Highlands & Islands

PH10 6RG

Highlands & Islands

PH10 6RQ

Highlands & Islands

PH10 6SD

Highlands & Islands

PH10 6SE

Highlands & Islands

PH10 6SF

Highlands & Islands

PH10 6SG

Highlands & Islands

PH10 6SH

Highlands & Islands

PH10 6SJ

Highlands & Islands

PH10 6SL

Highlands & Islands

PH10 6SN

Highlands & Islands

PH10 6SP

Highlands & Islands

PH10 6SQ

Highlands & Islands

PH10 6SW

Highlands & Islands

PH10 6WE

Highlands & Islands

PH10 7JG

Highlands & Islands

PH10 7JH

Highlands & Islands

PH10 7JJ

Highlands & Islands

PH10 7JL

Highlands & Islands

PH10 7JN

Highlands & Islands

PH10 7JP

Highlands & Islands

PH10 7JQ

Highlands & Islands

PH10 7JR

Highlands & Islands

PH10 7JS

Highlands & Islands

PH10 7JT

Highlands & Islands

PH10 7JW

Highlands & Islands

PH10 7JX

Highlands & Islands

PH10 7JY

Highlands & Islands

PH10 7JZ

Highlands & Islands

PH10 7L

Highlands & Islands

PH10 7N

Highlands & Islands

PH10 7P

Highlands & Islands

PH10 7QB

Highlands & Islands

PH10 7QD

Highlands & Islands

PH10 7QE

Highlands & Islands

PH10 7QF

Highlands & Islands

PH10 7QG

Highlands & Islands

PH10 7QQ

Highlands & Islands

PH15

Highlands & Islands

PH16

Highlands & Islands

PH17

Highlands & Islands

PH18

Highlands & Islands

PH19

Highlands & Islands

PH20

Highlands & Islands

PH21

Highlands & Islands

PH22

Highlands & Islands

PH23

Highlands & Islands

PH24

Highlands & Islands

PH25

Highlands & Islands

PH26

Highlands & Islands

PH30

Highlands & Islands

PH31

Highlands & Islands

PH32

Highlands & Islands

PH33

Highlands & Islands

PH34

Highlands & Islands

PH35

Highlands & Islands

PH36

Highlands & Islands

PH37

Highlands & Islands

PH38

Highlands & Islands

PH39

Highlands & Islands

PH40

Highlands & Islands

PH41

Highlands & Islands

PH42

Highlands & Islands

PH43

Highlands & Islands

PH44

Highlands & Islands

PH49

Highlands & Islands

PH5

Highlands & Islands

PH50

Highlands & Islands

PH6

Highlands & Islands

PH7

Highlands & Islands

PH8

Highlands & Islands

PH9

Highlands & Islands

TR21

Isle of Scilly

TR22

Isle of Scilly

TR23

Isle of Scilly

TR24

Isle of Scilly

TR25

Isle of Scilly

ZE

Shetlands

ZE1

Shetlands

ZE2

Shetlands

ZE3

Shetlands

PO30

Isle of Wight

PO31

Isle of Wight

PO32

Isle of Wight

PO33

Isle of Wight

PO34

Isle of Wight

PO35

Isle of Wight

PO36

Isle of Wight

PO37

Isle of Wight

PO38

Isle of Wight

PO39

Isle of Wight

PO40

Isle of Wight

PO41

Isle of Wight

FK21

Highlands & Islands

PA81

Highlands & Islands

PA82

Highlands & Islands

PA83

Highlands & Islands

PA84

Highlands & Islands

PA85

Highlands & Islands

PA86

Highlands & Islands

PA87

Highlands & Islands

PA88

Highlands & Islands

AB1

Highlands & Islands

AB10

Highlands & Islands

AB11

Highlands & Islands

AB12

Highlands & Islands

AB13

Highlands & Islands

AB14

Highlands & Islands

AB15

Highlands & Islands

AB16

Highlands & Islands

AB2

Highlands & Islands

AB21

Highlands & Islands

AB22

Highlands & Islands

AB23

Highlands & Islands

AB24

Highlands & Islands

AB25

Highlands & Islands

AB3

Highlands & Islands

AB30

Highlands & Islands

AB37

Highlands & Islands

AB38

Highlands & Islands

AB39

Highlands & Islands

AB4

Highlands & Islands

AB9

Highlands & Islands

IV3

Highlands & Islands

IV33

Highlands & Islands

IV34

Highlands & Islands

IV35

Highlands & Islands

IV50

Highlands & Islands

PA39

Highlands & Islands

PA40

Highlands & Islands