Warranties
At Heatingpoint, we believe in providing you with peace of mind when purchasing our premium heating solutions – that’s why all of our products come with manufacturer-backed warranties. Should you ever encounter a design or manufacturing fault, rest assured that the manufacturer is responsible for repair or replacement.
Activating Your Warranty – Ecostrad
To register the warranty for your Ecostrad product, please send the following details to [email protected]:
· Your name
· Order number
· Date of purchase
· Product name
· Wattage
· Serial number (located on the product label)
Important Warranty Information
The warranty is exclusive to the original purchaser and is non-transferable in the event of resale, gifting, or inheritance. While warranties cover material, design, and manufacturing faults, they do not cover:
· Incorrect installation
· Accidental damage
· Transport damage
· Misuse
· Negligence
· Force majeure (e.g., natural disasters)
For full terms and conditions, always refer to the specific product manual.
| Brand | Manufacturer's Warranty | Electronics / Elements | Valves / Accessories |
| Ecostrad | 5 - 15 | 2 | 1 - 5 |
| Haverland | 3 - 10 | 3 | 1 |
| Moda | 2 | 2 | N/A |
| Reina | 2 | 2 | N/A |
| Terma | 8 | 2 | N/A |
| Vero Valore | 10 | N/A | 1 - 6 |
Understanding Your Warranty Coverage
To cater to the diverse needs of our customers, our products can be covered by up to four separate warranties, depending on the heater type and its application. For a detailed overview of what’s included, please refer to the individual product listings.